All James products carry a limited lifetime warranty.
“If I got a problem, a problem got a problem until it’s gone.” - ODBWarranty Issue? Does your product have a defect? All of our knives and tools come with a limited lifetime warranty. We’ll do our best to take care of you, reach out to our customer service team directly at below details and we’ll go from there.
Call us at (844) KNIFELIFE or email us at
customerservice@thejamesbrand.com
The James Brand guarantees that all of our products are free from manufacturer defects in material and workmanship. This warranty does not cover loss, theft, or damages caused by misuse, abuse, alterations, accidents, neglect, improper sharpening or normal wear and tear. The use of our products outside of their intended purpose is considered abuse and will not be covered by warranty.
If you have any TJB product that has stopped performing before the end of its reasonable lifetime (not due to misuse or neglect), please get and we promise to make it right.
Like all tools, our knives require proper maintenance to function properly and are subject to normal wear and tear. Knives and other products put to hard use for extended periods of time may eventually reach the end of their service life and should be retired from use and replaced.